Frequently Asked Questions

Everything you need to know about shopping with The Tartan Fox

What is the typical shipping time for orders?

Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that custom-made or personalized items are final sale.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.

Are your materials ethically sourced?

At The Tartan Fox, we prioritize sustainability. Our wool and fabrics are sourced from certified suppliers who adhere to strict ethical manufacturing and animal welfare standards.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific delivery address.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.